Shipping Policy

Effective date: August 17, 2026

Thank you for shopping with Refined By Grace Boutique. Many of our faith-inspired products are made especially for you after your order is placed. Please review the information below so you know when to expect your order.

Order Processing and Production

Orders are securely processed through our Shopify storefront. After payment and shipping information are confirmed, eligible print-on-demand products are sent to one of our trusted production partners for fulfillment.

Most print-on-demand orders are produced and shipped within 2–7 business days. Production may take longer during holidays, high-volume periods, inventory shortages, quality-control reprints, or for larger orders.

Business days do not include weekends or holidays.

Production time is separate from shipping time unless an eligible Express Delivery option specifically states otherwise.

Estimated Shipping Times

Shipping options vary based on the product, destination, and fulfillment location. Available methods and their costs are displayed at checkout.

Typical delivery estimates after production are:

• Economy shipping within the United States: Approximately 4–8 business days

• Standard shipping within the United States: Approximately 2–5 business days

• Standard international shipping: Approximately 10–30 business days

• Priority shipping: Approximately 2–3 business days within the United States or 3–5 business days internationally, when available

• Express Delivery: Approximately 2–3 business days including production for eligible U.S. products, when displayed at checkout

These delivery times are estimates and are not guaranteed. Weather, carrier delays, holidays, customs processing, remote destinations, and other circumstances outside our control may affect delivery.

Some non-print-on-demand boutique products may be fulfilled by other trusted partners and may have different processing or delivery estimates.

Shipping Costs

Shipping charges are calculated at checkout based on:

• The products ordered

• The number of items

• The delivery address

• The shipping method

• The fulfillment location

We do not negotiate or change carrier shipping charges after an order is placed.

Multiple Packages

Products may be made and shipped by different fulfillment partners. As a result, items from the same order may:

• Arrive in separate packages

• Be delivered on different days

• Have separate tracking numbers

Receiving only part of your order does not necessarily mean that another item is missing. Please review each tracking email for additional shipment information.

Tracking Your Order

When tracking is available, you will receive a shipping-confirmation email containing your tracking number after the package leaves the fulfillment facility.

Tracking information can take 24–48 hours to update after a shipping label is created. Some economy, international, or regional carrier services may provide limited tracking.

Please contact us if your tracking has not updated for an extended period or your package is significantly past its estimated delivery date.

Address Accuracy and Changes

Please carefully review your shipping address before completing checkout.

If an address needs to be changed, email angela@refinedbygraceboutique.com as soon as possible. We will make every reasonable effort to help, but address changes and cancellations cannot be guaranteed after an order enters production.

Once an order has entered production:

• Address changes may no longer be possible

• The destination country cannot be changed

• The order may be too far along to cancel

Customers are responsible for providing a complete and accurate delivery address. If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before it can be sent again.

International Orders, Customs, and Duties

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

These charges are determined by local authorities and are the customer’s responsibility unless otherwise stated during checkout. Customs processing may also extend the estimated delivery time.

Refined By Grace Boutique cannot predict or control customs fees or customs-related delays.

Delayed or Lost Packages

If your package has not arrived by its estimated delivery date, please:

1. Review the tracking information.

2. Check with household members and neighbors.

3. Look around the delivery location, mailroom, parcel locker, or local post office.

4. Contact the carrier for additional delivery information.

5. Email us if you still cannot locate the package.

If tracking stops updating or the carrier confirms that a package was lost in transit, contact angela@refinedbygraceboutique.com with your order number. We will work with the fulfillment partner and carrier to investigate and determine the appropriate replacement or refund option.

For packages marked as delivered but not found, please contact us promptly so we can help you begin a carrier investigation.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery. Include:

• Your name and order number

• A description of the problem

• Clear photographs of the item and packaging

After reviewing the issue, we will provide an appropriate replacement or refund according to our Returns & Refunds Policy.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We can cancel an order only if it has not entered production or fulfillment. Once production has begun, cancellation may no longer be possible because the item is being made specifically for the order.

Canceling an order request through Shopify does not automatically stop production. Cancellation is confirmed only after you receive written confirmation from Refined By Grace Boutique.

Questions About Shipping

For shipping questions, tracking assistance, or order concerns, contact:

Refined By Grace Boutique
Email: angela@refinedbygraceboutique.com

Please include your order number so we can assist you as quickly as possible.